Delivery and payment
Last updated 15. 9. 2026
Gift vouchers are electronic — they arrive by e-mail right after payment and can be downloaded on the website too. Nothing is sent by post and delivery costs nothing.
How the voucher arrives
The voucher is issued automatically once the payment goes through. The PDF is sent to the e-mail address given in the order, and you can also download it straight from the payment result page — no waiting for the post or for reception opening hours.
Delivery is free. If the e-mail does not arrive, write to recepce@hotelrajskazahrada.cz or call +420 773 777 773 and we will send it again. On request the reception will also prepare a printed copy.
How you can pay
By payment card — Visa and Mastercard. After submitting the order we redirect you to the payment gateway, where you enter the card number, expiry date and security code. Your bank will usually ask you to confirm the payment in its mobile app or with an SMS code. Once paid, you return to our site and the voucher is ready immediately.
By bank button — an instant transfer from your account. On the gateway you pick your bank, sign in to your online banking and confirm the payment. The payment order is pre-filled, so there is nothing to retype, and the money arrives instantly.
Which methods appear depends on what the hotel has enabled with Comgate; you will see all of them on the payment page. The price is always final, including VAT, and we add no payment surcharge.
Who handles the payments
Online payments are handled for us by the Comgate payment gateway. The service provider, Comgate a.s., is a licensed Payment Institution supervised by the Czech National Bank. Payments through the gateway are fully secured and all information is encrypted.
The card number and your banking credentials are entered directly with Comgate — the hotel never sees them and never stores them.
Complaints and payment questions
For anything about the voucher order itself — content, issuing, redemption, refunds — contact us: recepce@hotelrajskazahrada.cz, +420 773 777 773.
Questions and complaints about **the payment itself** (the payment did not go through, was charged twice, no confirmation from the bank) are handled by the gateway operator:
- Comgate, a.s.
- Gočárova třída 1754/48b, 500 02 Hradec Králové, Czech Republic
- E-mail: podpora@comgate.cz
- Phone: +420 228 224 267
Refunds
We always refund by the same route the money arrived — back to the card or to the account the payment came from. The conditions for withdrawing from the purchase are described in the terms and conditions.