Delivery and payment
Last updated 30. 9. 2026
The gift voucher arrives by e-mail right after payment and can be downloaded on the website too, free of charge. If you want the gift physically in an envelope, choose a printed voucher by post at checkout: by registered letter for CZK 80, or cash on delivery for CZK 160.
How the voucher arrives
The voucher is issued automatically once the payment goes through. The PDF is sent to the e-mail address given in the order, and you can also download it straight from the payment result page — no waiting for the post or for reception opening hours.
Delivery by e-mail is free. If the e-mail does not arrive, write to recepce@hotelrajskazahrada.cz or call +420 773 777 773 and we will send it again. On request the reception will also prepare a printed copy for collection.
Printed voucher by post
Registered letter for CZK 80: you pay online as with e-mail, get the PDF at once, and we post the printed voucher on top by registered letter, usually within three working days. Handy when you want to hand over the gift in an envelope without waiting for the post to know the voucher is yours.
Cash on delivery for CZK 160: nothing is paid online. We print the voucher, send it by Czech Post and you pay the full amount to the postal service on receiving the parcel. The PDF download becomes available once the post passes the payment on. A parcel that is not collected counts as withdrawal from the contract and the order is cancelled.
We post within the Czech Republic only; the surcharge matches Czech Post's tariff for a registered letter and cash on delivery and is shown in the order summary before you submit.
How you can pay
By payment card — Visa and Mastercard. After submitting the order we redirect you to the payment gateway, where you enter the card number, expiry date and security code. Your bank will usually ask you to confirm the payment in its mobile app or with an SMS code. Once paid, you return to our site and the voucher is ready immediately.
By bank button — an instant transfer from your account. On the gateway you pick your bank, sign in to your online banking and confirm the payment. The payment order is pre-filled, so there is nothing to retype, and the money arrives instantly.
Which methods appear depends on what the hotel has enabled with Comgate; you will see all of them on the payment page. The price is always final, including VAT, and we add no payment surcharge.
Who handles the payments
Online payments are handled for us by the Comgate payment gateway. The service provider, Comgate a.s., is a licensed Payment Institution supervised by the Czech National Bank. Payments through the gateway are fully secured and all information is encrypted.
The card number and your banking credentials are entered directly with Comgate — the hotel never sees them and never stores them.
Complaints and payment questions
For anything about the voucher order itself — content, issuing, redemption, refunds — contact us: recepce@hotelrajskazahrada.cz, +420 773 777 773.
Questions and complaints about **the payment itself** (the payment did not go through, was charged twice, no confirmation from the bank) are handled by the gateway operator:
- Comgate, a.s.
- Gočárova třída 1754/48b, 500 02 Hradec Králové, Czech Republic
- E-mail: podpora@comgate.cz
- Phone: +420 228 224 267
Refunds
We always refund by the same route the money arrived: back to the card or to the account the payment came from; for cash on delivery by bank transfer to an account you give us. The conditions for withdrawing from the purchase are described in the terms and conditions.